Support
Product questions. Onboarding questions.
One team to help.
The same team handles platform questions, onboarding, and Managed QA requests. Response times and support scope are defined in your contract.
Support scope
How we can help.
Support scope differs for self-service and Managed QA customers. Your contract specifies which applies.
Product support
Ask about project setup, automation rules, case generation, and verdicts. For stalled runs or reports that will not open, include the run number and commit hash so we can locate the history quickly.
Onboarding support
We help connect GitHub, register target URLs and test accounts, attach requirements, and collect screens. Web projects typically reach the first run in about five minutes.
Managed QA client channel
Contracted Managed QA clients work directly with IXC experts. Request plan reviews, exploratory QA, triage, revalidation, and release notes in the workspace.
Response times
We receive inquiries on weekdays, 10:00–18:00 KST. Incident and general response times and urgent contact methods are defined in writing. Pre-contract inquiries are answered in order received.
Guides and samples
Find product tours, sample plans and reports, and onboarding guides on the Resources page. It also explains common topics such as verdict rules and coverage calculations.
View resourcesSecurity and data questions
The Deployment and data handling page covers access, evidence retention, and deployment options. Security questionnaires and supporting materials are provided after a mutual NDA.
Deployment & data handlingContact
Show us the problem.
A run number, commit hash, project name, and screenshot help us investigate from the first response.
- Product questions: project name and run number
- Incidents: time, browser engine, and report link
- Onboarding: target platform (web, mobile, server/API) and repository host
- Managed QA: requested tasks and desired completion date
Request support
Contracted clients should use the channel listed in their agreement first. This contact handles pre-contract questions and onboarding.